Frequently Asked Questions (FAQ)
Answers to common questions about orders, shipping, returns, and research-use policies.
1. What products does TrueCore Lab offer?
TrueCore Lab provides research-grade products intended for legitimate laboratory and scientific research purposes. Product information is provided to support research professionals in making informed purchasing decisions.
2. Are your products intended for human or animal use?
No. All products offered by TrueCore Lab are supplied strictly for laboratory and in-vitro research purposes only. They are not intended for human or animal consumption and are not intended to diagnose, treat, cure, or prevent any disease.
3. Where do you ship?
We currently ship to addresses within the United States (USA) only.
4. How long does shipping take?
Our standard shipping time is: Handling Time: 1–2 business days Transit Time: 3–4 business days Estimated total delivery time is 4–6 business days.
5. What time is the daily order cut-off?
Orders placed before 3:00 PM (EST) on business days begin processing the same day. Orders received after the cut-off time, on weekends, or on holidays will be processed on the next business day.
6. How much does shipping cost?
Orders over $200 USD qualify for Free Standard Shipping. Orders under $200 USD are charged a flat shipping rate of $15 USD.
7. Can I return my order?
Yes. We accept returns for both defective and non-defective products within 30 days of delivery, provided the returned items meet our return eligibility requirements. Please review our Return & Refund Policy for complete details.
8. Do you accept exchanges?
Yes. We accept exchanges for eligible products. Please contact our customer support team before returning your item so we can provide the appropriate instructions.
9. Is there a restocking fee?
No. We do not charge any restocking fees for eligible returns.
10. How long does it take to receive a refund?
Approved refunds are generally processed within 7 business days after the returned product has been received and inspected.
11. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
12. Which payment methods do you accept?
We accept secure online payments through the payment options available during checkout. The payment methods displayed at checkout may vary depending on your location and order details.
13. Is my payment information secure?
Yes. Payments are processed through secure payment systems. For your security, TrueCore Lab does not store your complete payment card information on its servers.
14. How can I contact customer support?
If you have any questions about your order, shipping, returns, or general inquiries, our customer support team is happy to assist you. Email: support@truecorelab.com Phone: +1 631-880-9272 Business Hours: Monday – Friday 9:00 AM – 5:00 PM (EST)
15. Where is TrueCore Lab located?
TrueCore Lab LLC. 1 Langdon Place Lynbrook, NY 11563 United States
16. Can I cancel or modify my order?
If your order has not yet been processed or shipped, please contact us as soon as possible. While we will do our best to accommodate your request, modifications or cancellations cannot be guaranteed once order processing has begun.
17. How can I get more information about a product?
If you need additional information about a product, please contact our customer support team. We will be happy to assist with general product information and order-related questions.
Research Use Only Notice
All products sold by TrueCore Lab LLC. are intended strictly for laboratory and in-vitro research purposes only. They are not intended for human or animal consumption and are not intended to diagnose, treat, cure, or prevent any disease.