Return & Refund Policy

At TrueCore Lab LLC., customer satisfaction and transparent business practices are important to us. We are committed to providing a straightforward return and refund process while maintaining compliance with applicable laws and industry standards.

Please read this Return & Refund Policy carefully before making a purchase.

Return Eligibility

We accept returns for both defective and non-defective products.

To qualify for a return:

• The product must be purchased directly from TrueCore Lab.
• Return requests must be submitted within 30 calendar days of the delivery date.
• Products must be returned in their original condition, including all original packaging, labels, and accessories.
• Only new products are eligible for return.

We reserve the right to inspect returned items before approving a refund or exchange.

Exchanges

We gladly accept exchanges for eligible products.

If you received a defective item or would like to exchange an unused product, please contact our customer support team before sending your package. We will provide instructions to help process your exchange as quickly as possible.

Return Process

To initiate a return:

• Contact our customer support team with your order number and reason for the return.
• Once your return request is approved, you will receive return instructions.
• Download and print the provided return shipping label.
• Package the item securely and mail it to the return address listed below.

Return Shipping

• Return Method: By Mail
• Return Shipping Label: Download and Print (Free)
• Return Shipping Cost: Free

Restocking Fee

We do not charge any restocking fees for eligible returns.

Refund Processing

After your returned product is received and inspected, approved refunds will be processed within 7 business days.

Refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, it may take additional time for the funds to appear in your account.

Return Address

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery. Our support team will review the issue and work with you to provide an appropriate resolution, including a replacement, exchange, or refund when applicable.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us: