Shipping Policy

At TrueCore Lab LLC., we are committed to providing reliable and transparent shipping services throughout the United States. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and related information.

Shipping Area

We currently ship to addresses within the United States (USA) only.

Order Processing

Orders are processed during our regular business hours:

Orders placed before 3:00 PM (EST) on a business day will begin processing the same business day. Orders received after the cut-off time, on weekends, or on U.S. public holidays will begin processing on the next business day.

Handling Time

1–2 Business Days

Processing Days: Monday – Friday

Handling time refers to the period required to verify, prepare, package, and dispatch your order.

Transit Time

After your order has been shipped, the estimated delivery time is:

3–4 Business Days

Delivery Days: Monday – Friday

Delivery times are estimates and may vary depending on destination, weather conditions, carrier operations, or other circumstances beyond our control.

Estimated Total Delivery Time

The estimated total delivery time is:

4–6 Business Days (Handling Time + Transit Time)

Shipping Rates

• Orders over $200 USD: Free Standard Shipping
• Orders under $200 USD: Flat Rate Shipping of $15 USD

All prices are displayed and charged in U.S. Dollars (USD).

Shipping Carriers

To provide reliable and efficient delivery throughout the United States, we may use one or more trusted shipping carriers based on the destination, package size, and service availability, including:

• UPS
• FedEx
• USPS (United States Postal Service)
• DHL eCommerce (when applicable)

The shipping carrier is selected at the time of shipment to ensure the most reliable delivery service for your order.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available), allowing you to monitor your shipment's progress.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect or incomplete address is provided, shipment delays or additional carrier charges may occur.

Please contact us immediately if you notice an error in your shipping information before your order has been dispatched.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

• Severe weather conditions
• Carrier service interruptions
• High shipping volumes
• Public holidays
• Unexpected operational circumstances

Delivery estimates are not guaranteed and should be considered approximate.

Lost or Damaged Shipments

If your shipment is lost, arrives damaged, or you experience any delivery issues, please contact our customer support team promptly. We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.

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