Last updated: 8/3/2026
Orders are prepared once payment has cleared. Orders received on a business day are picked and packed in the order received; orders received at a weekend or on a public holiday are prepared on the next business day. You receive a dispatch notification with tracking as soon as the parcel is handed to the carrier.
Domestic orders ship by UPS air express service. Transit time is set by the carrier and is not guaranteed by TrueCore Lab. Delivery estimates shown by the carrier exclude weekends and public holidays.
Shipping is free on orders over $200. Below that threshold the shipping charge is calculated at checkout before payment.
Lyophilized materials are packed to protect the vial in transit. On arrival, store per the conditions stated on the batch record. Materials are supplied for in-vitro laboratory research only and are not for human consumption.
Tracking is available from order tracking and from your account once an order has shipped.
If a parcel arrives damaged, or tracking has not advanced for several business days, email support@truecorelab.com with your order number and photographs. Damaged or incorrect items are handled under the Returns policy, which requires a report within 48 hours of delivery.
Deliveries go to the address supplied at checkout. We cannot redirect a parcel once it is in the carrier network. Parcels returned as undeliverable or refused are refunded less the outbound shipping cost.